Find out what your customers wanted but couldn't buy.
VendVoice is a small add-on for the machines you already own. Customers order by voice, and when they don't see what they want, they tell the machine. You get the list, next to what's selling, so you know which product to swap in.
Customer“Hey Vendi, do you have Celsius?”
Machine“Not yet, but I’ll pass that on. The closest I have is Red Bull, $3.50. Want one?”
Customer“Sure.” taps card
Machine“Enjoy! It’s in the tray below.”
✓ Vended · Request logged: Celsius
How it works
Your card reader only records what sold. It can't tell you about the customer who looked through the glass, didn't see what they wanted, and walked away. VendVoice asks them.
Customers just say what they want
“Hey Vendi, can I get a Coke?” The machine confirms the item and price out loud, they pay the way they already do, and it vends. No codes to look up.
Didn't see it? Just tell me.
When someone asks for something you don't carry, or answers the machine's prompt, VendVoice logs the request and offers the closest thing you do have.
You get the list
Every week: what customers asked for at each location, how often, and what's selling slowest in the same machine. Your next product swap, already worked out.
What you'd see each week
A request only matters if it tells you what to stock instead. So every request is shown next to what that machine actually sells.
| Asked for, not stocked | Requests this week | Slowest seller | Sold this week | Suggestion |
|---|---|---|---|---|
| Celsius | 14 | Doritos Cool Ranch (B3) | 2 | Swap in Celsius |
| Takis | 9 | Sun Chips (C1) | 3 | Swap in Takis |
| Diet Dr Pepper | 3 | — | — | Watch for another week |
Illustrative example, not real data.
Built for real locations
Designed around what operators and facility managers actually worry about.
Captures the request, not the person
It only listens after “Hey Vendi” or when someone answers its question. We keep what was asked for, never who asked, and every machine carries a clear sign saying so.
Fits existing machines
A compact module that connects to the machine's standard payment interface (MDB). No new machine needed, and it's designed to work alongside your card reader.*
Works with what you have
Already using Cantaloupe or Nayax? VendVoice sits alongside them. Noisy break room or a mumbled order? It asks again rather than vending the wrong thing.
* Compatibility depends on the machine's controller. We'll check your models as part of the pilot.
Find out what your customers are asking for
We're looking for operators to try VendVoice on 2–3 machines for a month, free. At the end you get every request your customers made.
Questions
Will it work with my machines?
Capturing requests works with any machine, because the pilot box mounts beside it and doesn't connect to it. Voice ordering connects over MDB, the standard payment interface in most modern machines, and needs a recent controller. Tell us your makes and models and we'll check.
Does it record people?
It records requests, not conversations. It only listens after someone says “Hey Vendi” or answers its question, and stops when they're done. The request is turned into text on our servers so we can work out which product was asked for. We don't try to identify anyone, and every machine has a sign explaining what's captured.
Do I need telemetry?
No. The request list is useful on its own. If you already have sales data from Cantaloupe, Nayax or similar, the report puts the two side by side so you can see what to swap out.
Won't customers just buy what they can see?
Most will. That's why the machine asks: “Didn't see what you want? Just tell me.” Finding out how many people answer is part of what the pilot measures.
What about payment?
The goal is for customers to pay the way they already do: card, phone or badge. The exact setup depends on your machines and card reader, and we'll work it out with each pilot site.
What will it cost?
Pricing isn't set yet. Pilot partners help decide it, which is why we ask what feels fair.